At IFZO, we aim to ensure your complete satisfaction with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy. Please review the following details:
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
The return request must be made within 30 days of the delivery date.
Non-Returnable Items Certain items are non-returnable:
Gift cards
Custom or personalized items
Items on clearance or final sale
Return Process
1.Request a Return: Contact our customer service team via the “Contact Us” page on our website to initiate a return. In your email, include:
Your order number (you can find this in your order confirmation email)
Your name (or the name of the person who placed the order)
The email address you used to complete your order
any relevant photos if the item is damaged or defective.
reason for the return
A customer service representative will respond to your email within 24-48 hours.
2.Receive Return Authorization: Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and return instructions. 3.Ship the Item: Pack the item securely in the original packaging, include the RA number, and ship the item to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Exchanges
If you need to exchange an item for a different size, color, or model, please follow the return process outlined above. Once your return is received and processed, we will ship the replacement item to you. Exchange shipping costs may apply.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a refund.
Customer Support
For any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team via the “Contact Us” page on our website. We are here to help and ensure your shopping experience with IFZO is a positive one. Thank you for shopping with IFZO! We appreciate your business and look forward to serving you again.
